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Il lettore musicale non funziona

Posted by Tony19 on January 4, 2019 at 11:33am in
Community Support (Ning 2)

Oggi ho acquistato il lettore musicale nel mio network 2.0. 

Sfortunatamente non è possibile caricare il file mp3. Ho provato 10 volte sia con flash che con il normale uploader.

Ecco gli screenshot. Sempre "Errore". 

Puoi aiutarmi a risolvere questo nuovo problema?

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Replies

  • Tony19 January 5, 2019 at 12:14pm

    Per favore, è possibile risolvere questo problema?  Ho pagato un lettore che non funziona? Perché non si riesce a caricare i file mp3?

  • Anastasia_Ning_Support January 8, 2019 at 8:48am

    Hello Tony!

    I am very sorry that you have faced such issues. I can see that you have already reached out to our support team and your complaint was reported. 

    I can see that at this very moment our tech team is in the process of testing the fix in the sandbox, so if everything goes ok the fix will go live for all networks very soon. 

    Please accept my apologies for the inconveniences. 

    Best regards,

    The NING Team

    • Tony19 > Anastasia_Ning_Support January 8, 2019 at 8:52am

      Ciao Anastasia!

       

      Grazie per la tua risposta. Spero che questo è molto presto.

    • Tony19 > Anastasia_Ning_Support January 9, 2019 at 6:16am

      Ciao!

      Credimi, è un mistero! Non riesco a capire perchè il player musicale su altri network funziona mentre sul mio network no. 

      • Anastasia_Ning_Support > Tony19 January 9, 2019 at 8:35am

        Hello Tony!

        If you already have some music uploaded to the player previously it will work. Unfortunately, now it is not possible to upload new audio files. 

        I apologize for the inconveniences. 

        Best regards,

        The NING Team

        • Tony19 > Anastasia_Ning_Support January 9, 2019 at 9:04am

          Anastasia, io non mai caricato file audio in precedenza perchè ho attivato il lettore musicale soltanto da 3 giorni. Mi riferivo a network di altri creatori. Come questo: https://iccanlink.ning.com/. Qui il lettore funziona e i file audio giocano. 

          Cosa significa: "Unfortunately, now it is not possible to upload new audio files." Puoi spiegarti meglio? Vuoi forse dire che non sarà MAI possibile caricare file audio? 

          International Cowboy Church Alliance Network - ICCAN
          A Non-Denominational Christian Network Uniting Cowboy Churches & Ministries Around the Globe. Copyright 2010 - ICCAN - All Rights Reserved
          • Anastasia_Ning_Support > Tony19 January 14, 2019 at 9:32am

            Hello Tony!

            I am sorry for the confusion. I meant that it is not possible to upload new audio files for now, but we are working on eliminating this issue right now. This option will become available once there is a fix. 

            Please accept my apologies once again.

            Best regards,

            The NING Team

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