Why is it that when members upload videos from Youtube via url or iframe it just shows the thumbnail of it being the Youtube logo?
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I've had exactly the same problem since Sunday. I've looked at several sites on Ning I know, and it's the same thing.
I will post a complaint to customer service.
Customer support response : "This is the result of the latest youtube updates. We are working on this at the moment"
Hello!
Yes, unfortunately, such problem does exist at the moment, we are already working on the solution.
Apologies for the inconveniences.
Best regards,
The NING Team
I received this message from customer service "We are glad to inform that the issue with the photo uploading has been fixed"
The issue is effectively fixed (even if the message was not clear)
Hello!
Yes, the issue with missing preview picture was fixed. However, if you embedded any videos from youtube when the bug existed - unfortunately it would be necessary to embed them again because thumbnail won't be able to update automatically.
Thank you for your patience and understanding!
Best regards,
The NING Team
Big thanks! Work'n fine now.