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September 18


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Howard Sands left a comment for Howard Sands
"I raised a support ticket for a technical issue on 10 July 2017, apart from a response each time I question about what is happening that says, 'we've passed it on for technical people to look at'  There has been no other response to my ticket. I wou…"
Aug 13
Howard Sands replied to Bryce Rubio's discussion
A Follow-Up Message from our CEO
"Agreed. I hope the idea gets some traction. "
Feb 23
Howard Sands replied to Bryce Rubio's discussion
A Follow-Up Message from our CEO
"I finally have some functionality in my member search and advanced search capability. THANK YOU.
It only took 9 days, loads of messages, tickets, fb posts, and frustration with customer service staff that don't have the knowledge of how to provide c…"
Feb 14
Howard Sands replied to Bryce Rubio's discussion
A Follow-Up Message from our CEO
"See my posts below, I am still having this very frustrating problem and others. Responses I get from NIng are just platitudes to try and shut us up till they can sort out what going on. 
Not professional, not good enough, start making a noise. 
Its…"
Feb 10
Howard Sands replied to Bryce Rubio's discussion
A Follow-Up Message from our CEO
"YOU HAVE A PROBLEM and its not that your platform doesn't work properly. IT GOING TO BE ME Member Search and Advanced search function still does not work. This is a vital part of my regular communication - 5 days to fix a problem like this, without…"
Feb 10
Howard Sands replied to Bryce Rubio's discussion
A Follow-Up Message from our CEO
"Here's a bit of the bad for you 
 

I am getting responses to tickets, "... we have passed it to engineering...," but nothing is fixed. 3 problems reported with broken normal functions between 4 - 6 Feb and now on the 10th still all broken. Function…"
Feb 9
Howard Sands left a comment for Kos
"Hi Kos, just wondering if you know how to remove a group creator from admin privileges in the group but leave them in the group in Ning 2.0  I have some groups that I asked people to create to fulfill a national function but they are not doing it so…"
Jan 26

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  • I raised a support ticket for a technical issue on 10 July 2017, apart from a response each time I question about what is happening that says, 'we've passed it on for technical people to look at'  There has been no other response to my ticket. 

    I would like to ask a question of NING executives. 

    Please explain, why you do not see it as important to resolve customer complaint issues, why you leave issues unresolved for weeks at a time without even so much as a communication to say - "we are working on it" or something to encourage the complainant that the issue is being taken seriously. 
    The level of customer service when a technical issue is raised with Ning is worse than appalling. 
    Customer service. think about it. It just might save the company from disaster - but only if applied genuinley and consistently.

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