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September 18

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  • I raised a support ticket for a technical issue on 10 July 2017, apart from a response each time I question about what is happening that says, 'we've passed it on for technical people to look at'  There has been no other response to my ticket. 

    I would like to ask a question of NING executives. 

    Please explain, why you do not see it as important to resolve customer complaint issues, why you leave issues unresolved for weeks at a time without even so much as a communication to say - "we are working on it" or something to encourage the complainant that the issue is being taken seriously. 
    The level of customer service when a technical issue is raised with Ning is worse than appalling. 
    Customer service. think about it. It just might save the company from disaster - but only if applied genuinley and consistently.

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