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This is Joseph Porcelli, one of Guides here on Creators. This week, I'm spending some of my time reminding our members which feature to use when so I thought I share some of our process with you.
Have you ever noticed (or gotten frustrated) that you members will post content in the wrong features? Blogs in forums, forums in blogs, events as blogs…ring a bell?
A while back a study was conducted on our networks. One of the major observations was that there was no continuity to where our members posted and found content. To address this we've taken the following steps:
We distinguished and published how each feature is best used and gave concrete examples.
In our weekly broadcast messages we remind folks what feature to use when and event break out forum posts by category to reinforce how to use the forums . Here is a copy of our most recent broadcast message NFN_Broadcast.pdf
How are you teaching your members which features to use when?