Another issue with SSL certificate renewal - please, please sort it!

[Annabel Gregory]

Hi,

Just received an email with the subject line:

Let's Encrypt certificate expiration notice for domain "alexandraparkneighbours.org.uk"

Having had the website blocked for a full day a couple of months ago because of certificate renewal problems - with no explanation from Ning, although assurance that it had been sorted when you eventually replied (several hours later) - I am really anxious as to whether this is going to happen again.

I did not actually receive an email such as the above that time, but in the past I have received several, and was assured that it meant nothing, because the certificate is renewed automatically. (I have another website that is renewed automatically, and I don't receive these emails). Please can you sort it!

[Annabel Gregory]

Correction - Ning didn't reply for 2 days.

[Anna_Ning_Support]

Hello,

We do apologize for the delay. The SSL certificates from Let's Encrypt are automatically renewed.

And your site is shown as a secure one at the moment https://take.ms/2R44t

We hope this will not happen in the future.

Best regards,

The Ning Team