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I'm having lots of problems with my community - members can download all files but many of them don't put a designation (.pdf / .docx / .mp4 etc ..)  Sure, you can download and then go into your directory and add it but most users aren't that tech saavy and just think things aren't working.

Any other community having this problem?  

I do hope NING escalates this. I have paying customers and under a lot of heat - and nothing I can do with my own developers. Shyte. 

David 

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Replies

  • WithOUT a designation ... 

  • NC for Hire

    this tip may help..

    search through my discussions.. your answer is inside one of my old tips

  • Jim - can't access any of your old discussions.  Ning has cleaned up the archive here and most discussions no longer available. 

    Can you be more specific?  I really don't see how this problem can be fixed other than on the Ning server side?

  • Hello,

    We do apologize for keeping you waiting.

    The issue is reported to the Technical Team and we added the screencasts you sent us to the report.

    You will be informed of all the updates from the technical team via the email.

    Best regards,

    The Ning Team 

    • I am getting many angry emails from paid members.  Please escalate this - it has been a week and a half since I reported this. It can't be a complex problem. 

      • Hello,

        We do understand your frustration and already marked the issue as the urgent one.

        We will try to fix this as soon as possible.

        Best regards,

        The Ning Team

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