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Help w/Chat. Ning Support A No Go

In November we began to notice Chat "freezing up" and when we would refresh the page, it would revert back to 4-5 days earlier.  It was happening on all browsers (Google, Firefox and Safari) and I haven't touched our backroom code in years.  Couldn't be on my end, at least I thought.

As time went on, it began to happen constantly so a filed a ticket.  You can guess what happened there.   Support told me "the Technical Team is working on it.  Unfortunately, no updates at the moment."

Two months later and still no word!  Ugh!

Can you guys think of anything that changed or something I can do?  Maybe ditch Ning's chat and embed something else?

I'm desperate.

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  • I'm no IT expert by any means, but out of curiosity have you tried entering the chat room from the main frount page in another window to see if it freezes on that too,or have you tried everything?  having me commenting in this you might get some assistance as this came in just before Xmas,....

    I was having issues last year in that I couldnt enter the chat room at all,.. it would just eat my words and not show my comments, but it took months for Ning to finally sort that out,by going into the diagnostics section I had to do video screen shots of adding a message,something Id never knew about let alone done before,it was scary but I had a good leader who showed me how from Ning thankfully... so maybe this is a similar issue also, they will ask you to take a video screen shot of the issue in progress so they can see whats going on in the diagnostic section of the site itself,I could be completly wrong but just saying..worth asking about at least as you never know aye.. hope you get it sorted,or you may feel like many other Ning sites after the price hike ditching the network completely as not worth all the headaches.good luck..

  • NC for Hire

    IL PROBLEMA È SEMPRE LO STESSO, NING GLI OPERATORI... DEVONO ELIMINARE I COOKIE SUL VOSTRO SITO

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