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nothing works on my website

Posted by Fabricio Giugni on April 3, 2018 at 12:02pm in
Ning 3 Community Support

Hi there,

My whole site is malfunctioning. I create a new page and it disappears,
I change color in the desing and the color does not change,
I change a text the text back to as it was before. I've opened a call for more than a week,
and they do not fix it. Can someone help me? I paid to send about 10,000 invitations to photographers
join me on my network and I'm losing the money I spent on it

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Replies

Anastasia_Ning_Support April 4, 2018 at 8:11am

Hi there!

We apologize for all the technical issues on your network.

Yesterday our tech team has released a final fix for the content rollback issue and since then we haven't received new complaints on the matter. Could you please specify the exact time of the last rollback so we can check your network closer?

Best regards,

The NING Team
- Fabricio Giugni > Anastasia_Ning_Support April 7, 2018 at 10:02am
  
  Hi there,
  
  It Still not working...., I just tryed. I creat a new answer. When I save it it's gone.
  - Kyryl_Ning_Support > Fabricio Giugni April 10, 2018 at 3:56am
    
    Hi there!
    
    I have checked, and it seems that the new questions that you add do stay in its place after the last fix related to the revert of the changes. could you please check it on your end as well, and let me know if they would be gone again, however, don't forget to mention the date when they have gone, and how many hours have passed since the creation of the question.
    
    Best regards,
    
    Ning Team.
    - Fabricio Giugni > Kyryl_Ning_Support April 11, 2018 at 6:22am
      
      Hi,
      
      I just checked and is gone a second after i save it. Actully when I hit save it's gone in the same time. Today is 04/11
      - Kyryl_Ning_Support > Fabricio Giugni April 12, 2018 at 1:00am
        
        Hi there!
        
        I have tried to reproduce the issue with the profile question you have reported and created one. Since you have mentioned it's getting disappear immediately I have waited for about 30 minutes, and my question hasn't gone.
        
        Maybe there is something in the settings that you choose causing the issue, could you please provide me with the question you post, the type of the question, whether it's private, required or not, and also if there are some predefined responses please don't forget to include them in your reply.
        
        Best regards,
        
        Ning Team.
        
        Fabricio Giugni > Kyryl_Ning_Support April 12, 2018 at 10:40am
        
        Hi Kyryl,
        
        I just want, the a member be able to add his website url, and not private, and they can live in blank if they want to.
        
        Kyryl_Ning_Support > Fabricio Giugni April 13, 2018 at 12:37am
        
        Hi there!
        
        I have added non-required question where the link to the site could be added to your network.
        
        Please check whether it still there or not, as I have checked it in half hour after adding and it's still there.
        
        Best wishes,
        
        Ning team.