When did you guys change this without letting us know I refunded a customer and I was charged a fee for refunding them.
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Hello!
We do not charge any additional fees for processing a refund, on the contrary, during the refund, the previously taken by e-com revenue share returns automatically.
According to the Stripe guidelines, "Stripe supports the ability to refund charges made to your account, either in whole or in part. If the original charge underwent currency conversion, the refunded amount is converted back using the same process. There are no fees to refund a charge, but the fees from the original charge are not returned.".
It may be an original charge fee from Stripe, but we do not have any additional info. Since it looks like a Stripe fee, I can recommend you to contact their Customer Support.
Best regards,
The NING Team