I dont post much but I have a question for all of you so I can better understand how to help my customers and grow.
I have completed a ning site a few days ago: http://dsrrs.com/
Please ignore the load time..it will take a time to load because the customer had me add all these scripts and HTML and flash stuff to the site even though I told her it would make it difficult in some cases and some computers to load fast. Anyway, The design is complete..has been for days but the customer is constantly emailing me with tech issues and questions. I have given her the websites to go to to figure these things out as well as sent her detailed emails with tech help..most of the time time, tech help is just telling her to READ the directions on the sign up section and letting people know that they have to click the link right away and then go to the ning site as soon as this is done.
I was wondering..if she is not paying me to be an admin of the site, how much responsibility do you feel I should take upon myself? Her network already has WAY more ppl in just two days than most of my other networks have gotten in a months time. Its growing and the more people..the more times she emails me for help. Its always a log in or loading issues mostly as well as asking for help with marketing her network.
How much help do you give people when you are only paid to design the network? I do a 40 min. tutorial session to go over the ends and outs at no charge..
What do you guys do and how do you keep it from all getting out of hand?
I would appreciate any of your responses on this..I really want to judge what I should or should not be doing.
thanks so much..