l am not a worker or employee of Ning, l just greet people to the site. But you can go to forum, look in the discussions and you may find your answer there, or post a add discussion there and someone may help you with your problem. Put in a help ticket and you can click on the tab 'Help Center" and you also may find a answer to your problem there.
If you can not get your problem solve here, put a ticket into the help center and report this as a bug.
Great to have you aboard NING Creators! Please know that I am not a ning employee. However, if you have a question and I can direct you to the place to find that answer, just ask. Enjoy your journey:-)